All Couples Counselling Network online counsellors hold professional qualifications in Counselling or Pyschotherapy, as well as a specialisation in Online Counselling, and work to the highest ethical standards. We will respect your privacy and culture at all times. Your communications will remain confidential between us, and all records will be securely kept. All counsellors adhere to a Code of Ethics which requires them to have regular supervision of their work from a qualified counselling supervisor. This is to ensure that the counsellor is working in a way that is safe and beneficial to their clients, as required by their professional code. It may be that your counsellor will, therefore, need to take some issues to their supervisor. They will not reveal your identity, and will take all precautions to ensure your privacy.

The only circumstance where the counsellor is obliged to break confidentiality is if you have indicated that there is a risk of harm to yourself or someone else, and we are required by ethics to seek advice and guidance from other professionals. We would of course try to discuss this beforehand with you to obtain your assent.

If you have a concern that emails could be accessed by someone else, encryption might be appropriate - ask the counsellor for more details, or go to www.hushmail.com where you can set up a free account.

top